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Renewal: Christian Treatment & Recover, a faith-based mental health program from Brookhaven Hospital

· understanding your needs
· healing the hurt
· finding the help

 

RENEWAL Program Customer Satisfaction Results

Introduction

Brookhaven Hospital practices an interdisciplinary approach to treatment. In an effort to measure the effectiveness of the Christian Renewal program, a pilot study was initiated in the fourth quarter of 2007. The Spiritual Injury Survey (SIS) is a brief eight question test designed to measure the following areas: guilt, anger/resentment, grief/sadness, lack of purpose, despair/hopelessness, perceived unfairness of God/life, worry regarding doubts in God and finally the fear of death. The following table indicates the results for this quarter.

Spiritual Injury Survey

Spiritual Injury Survey Results

Fourth Quarter of 2007

Average Admit Score

17.5

Average Discharge Score

14.3

Difference/Improvement

3.2

A score of 8-16 on the survey indicates normal; 17-24 indicates moderate spiritual deficiency; and a score of 25-32 indicates significant spiritual deficiency. As indicated by the table, patients are entering the hospital with a moderate spiritual deficiency, and leaving in the normal range. For a detailed report, contact Chaplain Bob Wester, or Ron Broughton.

Interpretation

Results indicate the Renewal Program services are a factor in the patient’s recovery. It is important to remember that all patients, regardless of whether or not they chose to participate in the Renewal program, are administered the SIS upon admission and discharge. The three areas of greatest improvement for the 4th quarter are: grief/sadness, despair/hopelessness, and anger/resentment.

On the admission survey, 48% indicated they either often or very often feel grief/sadness. On admission 63% often or very often feel grief or sadness. Upon discharge, 25% answered they often or very often feel grief or sadness. This is a decrease of 38%. The second area of strongest improvement was with feelings of despair/hopelessness. Upon discharge, 8% stated they either often or very often feel despair/hopelessness. This is a difference of 31%. The third area of greatest improvement was anger or resentment. On admission, 47% answered they often to very often feel anger or resentment. At discharge, only 17% checked often or very often. This is a difference of 30%.

All eight areas surveyed continue to show improvement.

Renewal Satisfaction

Patient satisfaction is an important component of any program. Patients are administered a Renewal Satisfaction Survey at discharge to evaluate the Renewal Program. Following are the results of the fourth quarter of 2007.

Renewal Satisfaction Results

4th Quarter of 2007

Question

Strongly Agree

Agree

Disagree

Strongly Disagree

N/A

I chose BH because of the Renewal Program.

 

38%

31%

10%

3%

19%

I would Recommend BH to another based on the Renewal Program.

 

54%

31%

1%

3%

10%

I gained specific knowledge which is beneficial to me spiritually.

 

55%

31%

6%

3%

5%

Staff was available to help meet my spiritual needs

52%

35%

5%

4%

4%

Table Notes: Due to rounding some questions may total more than 100%.

Interpretation

There were 120 completed surveys for the 4thd quarter of 2007. Results indicate patients are satisfied with the Christian Renewal program. 69% state they choose BH for their care because of the Christian Renewal Program. Additionally 85% state they would recommend BH to another based on the Renewal program. Again it is important to remember that all patients are asked to complete the Christian Renewal Evaluation regardless of participation. 86% either strongly agree or agree they gained specific spiritual knowledge, which would be beneficial to them. Lastly, 87% believed the staff was available to help meet their spiritual needs.